FAQs

 

What types of products does MINDiT offer?

MINDiT specializes in a unique selection of stylish and comfortable apparel, including long hoodies, as well as innovative products designed to enhance cognitive function and mental clarity, such as the MINDiT Cap. Our offerings are tailored to support personal growth and self-discovery.

How can I ensure the best fit for my apparel purchases?

To ensure the best fit, we recommend referring to our sizing guide available on the product pages. It provides detailed measurements for each size, allowing you to select the most suitable option based on your personal dimensions.

What is the return policy for MINDiT products?

MINDiT has a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided that the item is in its original condition, unworn, and with tags attached. A receipt or proof of purchase is also required for processing returns.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.

What should I do if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please inspect the item immediately and contact us. We will evaluate the issue and work to resolve it promptly to ensure your satisfaction.

Can I exchange an item for a different size or color?

The fastest way to exchange an item is to return the original item and place a new order for the desired size or color. This process ensures that you receive the correct item without delay.

Do you ship internationally?

Currently, we do not have specific information regarding international shipping. Please check back for updates or contact us directly for inquiries related to international orders.